SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks fine but has very strong the smell even after two times washing.
Beautiful!!! Simply Perfect! Arrived super fast, super indicate, congratulations loved!!!❤❤❤
An excellent bag of pleasant strong material. does not look cheap. inside a washable fur weaving mat. took a bigger size-for my not a small cat-very spacious
Exactly as in the photo, I took size L and it is very large, spacious, perfect for my cats. Seems solid and delivery in 10 days in France. Great. I did not need to communicate with the store but I recommend it without problem.
As for this price, nothing better man won't find✌
The bag is cool! Quality is good, light! Advise!
Excellent! It's big size for 3 cats! Very good material and firm seams, the mesh is very durable 10/10, it has a pocket is great!
The bag is wonderful! Came quickly, the quality is good, let's see how it will be in use, the size is chic!
Nice quality
Excellent quality
Very nice carrier for my cat. I bought this for my cat, who is 6 kilos. He fits perfectly.
I LOVE IT!!! Thank you dear store for the SUPER quick shipment. This bag is perfect Really recommend this seller
Very satisfied with the bag... I looked at everything I chose to make the cat comfortable... and did not lose. Big... The material is dense... the mesh is dense... The common air is smoking... everything is unfastened and fastened... crabinchiki and locks... you can also carry over your shoulder and hands... I advise both the store and the store. Take it will not regret... I do not advise plastic .. although there are plenty of holes... but the air is not enough... and here both air and shade and space!
Thank you very much, quality thing. For cheyhuashki weighing 2.500 the best option.
Everything is fine! A good bag, I took for 2 small dogs
Great carrying. The cat 5.5 kg is placed. For summer, an indispensable thing!
Excellent carrying, huge!!!
Good doggybag for small dogs, and you can have it on the flight.
A wonderful bag!!! The order came very quickly, in 11 days!!! Thank you store!!!
Perfect. 2 spitz, both ~5kg. enough space for both of them.
Very satisfied with the goods, everything corresponds to the description, a quality thing. Carrying is large, for my cat for 8 kg even spacious, so for small dogs just right.
Great bag.
Excellent bag, came quickly. Two toychikov for 2 kg. Bringing to the car is very convenient. If on a trip, and they will have to sit there for a long time, it is better to order a big order. We have this size approached. Later I will do and add a photo, now it is ventilated, as there is a smell of a new thing.
The order was delivered about 40 days to Kazakhstan, but in the conditions of the pandemic I think it's normal. The quality is excellent size just for a large cat or a small dog, all locks work, everything opens, it is convenient that the cover is removed on the litter for washing and caring for. Very satisfied with the purchase.
The bag is good, big-just for Bengal! But the stink of her is just a bug! While left on the balcony, it can fade!