SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my dog’s FAVORITE toy!!! We call it her chicken (even though it’s a rooster). She’s a mini golden doodle and spends a lot of time chewing! The multiple squeakers are great!! When she gets the big squeaker in his tummy out- that is mission accomplished for her! Then another ‘chicken’ comes in the Amazon box and she gets sooooooooo excited!! We have other similar toys too, but none are better than her chicken!! Average chicken length in our house is about 2-4 weeks, but we usually have 1-3 around at a time. 😉
My dog couldn’t be happier. Got it as a gift for her on thanksgiving, arrived just on time. Considering it’s festive season and all the deliveries are a bit off, this is great service. Before giving it to my dog, I made a picture with it, it’s a very fun item! The dog attacked it right away, and until now she just chomps chomps chomps on all the thick parts, plus we play tug o war with the legs. I kept a close eye on it and when she got it tore up enough, that I didn't feel comfortable with leaving her with it, I bought a second one.
The 'Roasted Turkey" arrived just before Thanksgiving and was a hit not only with our dogs but with our friends. The dogs played with it for a long amount of time but did not go wild and tear it up. I bought it because it was holiday themed and looked cute in the living room, I was not expecting some supper engaging puzzle masterpiece, so I am very happy with the "roasted Turkey". The material is soft to touch, the squeaker is still going strong. Considering buying another one once this one is not in the shape.
My terrier mix loves this thing. She did chew a hole in one if the legs, but we expected her to destroy. It has held up longer than expected and it is the perfect size for her (15lb dog)
Nicely made dog toy that is so cute.
the size was a bit smaller than expected but otherwise is very sturdy and a very cute toy!
Our puppy loves this cute toy... especially the squeaker! It was the perfect, festive gift for our newest family member.
My dog loved this toy....Fun for him and cute for the holidays!
This product was great! Very true to the description.
Absolutely beautiful. My dog loves it.
arrived quickly and as described, dog loves it
My sister's yorkie loves to chew off appendages from all her stuffed toys, but this one continues to last! She has even started bringing it to her bed at night and it's become her favorite toy!
Looks pretty and the squeak did get our dogs attention.
This is a dog toy and my dog loves it!
A toy never lasted as long as this turkey. Still in one piece since Christmas. Maggie loves to cuddle with it.
My dog had a blast with it
It was a hit
Great toy
Our corgi absolutely loved his turkey, but it wasn’t sturdy enough to last more than a few days. For the price I expected it to be a little tougher for chewers.
This was so fun. we actually used it to play turkey bowling.
My dog has had fun with her turkey.
Loved this turkey for our young dog.
Replaced my dogs old turkey for this one. She loves the noise, she takes it everywhere with her.
I've gotten about 2 dozens of these altogether, they make great toys for my little dog who has played with them endlessly. I've thrown them in the washer and the squeaker still works. they wouldn't work with large dogs, but my small girl is gentle with them.
The dog immediately took to the turkey! He had a great time with it. My only hesitation for five stars is that I thought it would have been a little larger.