Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
A***t31 Aug 2021 09:24
T***y25 May 2021 13:52
Great store, item came ok, as described
Y***v28 Apr 2021 03:09
Delivery fast, 17 days. The quality is fine. Suitable as an additional tool for the care of wool, after clearing.
Y***v28 Apr 2021 03:01
The parcel was lost immediately, even nowhere and did not go. Seller agreed to resend.
I***a22 Apr 2021 09:33
The glove reached the Voronezh region in 12 days. Was very high quality packed together with another product from this store. I liked that the teeth are tough, not soft-they should comb the wool well. There was an experience with a blue glove (from another store)-but since there were soft teeth, then the coat of the cat was combed badly. The goods are quality, delivered quickly, everyone is very satisfied-I wish the seller good health and prosperity of business.
K***.18 Apr 2021 23:24
The goods are won in the "power generator" and bought for $0,01. The track was tracked completely. Shipping is free. Packing is excellent. The goods came without defects and damage. No foreign smells found. There is one sticking thread, but it is not critical. The seams are even. Material of gloves: Mesh (synthetics) + silicone. The wrist is fixed on Velcro. The hand is not hot due to the fact that the glove is made of mesh. Its functions are performed. The cat likes it when it's Czech. Seller honest! The goods are satisfied-I recommend! To the store and the store I wish prosperity and many satisfied customers!
M***s14 Apr 2021 13:33
As the description indicates, fast and comfortable delivery. It fits different sizes and is comfortable to use with pets. I will repeat again in purchase
A***r13 Apr 2021 03:45
E***d12 Apr 2021 14:56
It's a product, just as you described it.
S***a9 Apr 2021 05:48
Customer5 Apr 2021 05:42
I***131 Mar 2021 23:15
Delivery by new mail in just 10 days. The size is small. The cat slowly gets used to it, it Combs well, but not everything. A lot of clinging to the fabric around the patch. With a price of 0,01 $ received in energylab, everything is fine.
L***P31 Mar 2021 14:15
Excellent store. Product is good. Very fast delivery. Very nice shopping experience.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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+1 307 466 0204
1309 Coffeen Avenue, STE 1200, 82801, WY