Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
A***a16 Aug 2021 20:43
Delivery less than a month. I inserted a SIM card and everything worked. Thank you.
V***y13 Aug 2021 08:13
Thank you very much to the store!!!!!!!
G***v3 Aug 2021 04:54
если разобраться ,то работает отлично !! Вешаю на корову ,заказал два .( для второй коровы ,другая сим карта ) МТС,Теле2 работают .Иркутская обл.. Мочить точно не стоит .
K***o22 Jul 2021 04:17
A***v21 May 2021 02:35
I'm buying the third one. Everything suits (accuracy, duration, ability to configure to any server for data transfer) The first tracker dog drowned. Started for reliability to cover with Scotch, so as not to get water. But there was trouble. The dog ran through the burelomas torn off the cover of the tracker, and to it a two-sided tape is glued to the fee. On the collar there was only a case with a battery. If you go in extreme places, it is better to glue the cover so that the tracker becomes uncollapsible.
Customer19 May 2021 01:22
In general, a good GPS tracker. Delivered quickly. Rubber plug does not hold very well. For 10 hours of work, the battery sat down by 40 percent. The accuracy of position definition is not bad.
B***r1 May 2021 20:41
This order the store hit, but in another, in that delivered the goods, and have me refund, so far not sent the money refund, neither referred the request that bought, and also not sent no bank information. So caution before buy.
Customer16 Apr 2021 00:35
the size of the SIM-card is missing!! It´s nano-size!
D***n14 Apr 2021 05:31
Everything is in English almost. Did not understand the functions
Y***a9 Apr 2021 12:55
Excellent, it arrived very fast, it is very good article and can be easily configured.
D***20 Mar 2021 10:35
It came quickly, well packed. Of the minuses, the map is in the application in Chinese.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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+1 307 466 0204
1309 Coffeen Avenue, STE 1200, 82801, WY