SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as the photo, when it arrived anyway I thought it was smaller why the box is small, but it comes apart in two parts
It does the job. The battery doesn’t follow with.
Is great. Arrived fast. Recommend!
It came surprisingly quickly. The battery is not included. Until I understand the norms or not, because. When empty bowl shows weight
El producto corresponde a lo descrito. Viene sin batería y venía muy dañado el embalaje, pero funciona.
Product compatible with description, Przesylka very fast, recommend
Like. Product same as where sale. Without batteries such as reported, works perfectly. Delivery very fast
Looks good. Got no battery yet, so I cannot test the scale, but I assume it’ll work just fine
Practical but does not seem very precise once the quantity varies for the same weight
i dont understand its never on 0 gs. moves around bot stable not good to weight my dogs foodnout of the bag
It meets its function
Comfortable spoon, quite large, roomy. The battery is included.
very good, my fat cat can start his weight loss journey now :)
All good, fast delivery.
It works very well, uses standard round battery and doesn't come with it, so you have to buy it. The idea is that it arrives ready for use, that's why it doesn't have the maximum score.
THE SCALE CUP NEEDS BATTERY & IT CAME WITHOUT
Battery not included, otherwise does the job. Perfect for croquettes of our animals
There came q time and in good condition, the pile does not come, therefore, I have not tried it
It takes time to arrive but in excellent condition
It works. Aunq is exact. It can still be used
It works perfectly!