SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found a harness that fits my pug the way I need it to. I like how it fits his waist and isn’t those rough basic straps that ride up underneath his armpit area. The vest fits nicely on his chest area , and not anywhere on the throat. It also fits so you have control without having to really pull or cause them discomfort. So glad I looked at the reviews and chose to get it. We walk our lil dude everyday and this one is a winner. It’s a relief, because we had to take a break for a few days, due to the other one causing mild irritation on his skin.
My dog broke the first one. The piece between the neck and chest straps broke completely off. I don't blame the maker because I do have a large dog and she is very strong. She tore out after some other dogs while on her lead outside, and that piece snapped right off. I DO think highly of the product, and have ordered another one! I do recommend it, especially if you have a smaller dog.
This harness is much more comfortable for my dog. I have a 21 pound miniature American Eskimo and with lots of fur. Other harnesses I have tried are hard to get on and off over her head and she struggles to get it off. This one is much easier to put on and take off.
Bought this for our Dorkie down here in the heat of south Texas summer mornings. It is definitely more breathable than the last harness we had. She seems to do just fine wearing it & does not act like it itches her like other reports. Hopefully it will last a few years, do not see why it wouldn’t so far. Would recommend it.
I am so happy with this purchase! It fits perfectly and is easy to adjust. He loves to wear this style of harness, and he doesn't want us to take it off. Will definitely buy another one.
This is the first harness we've had that actually fit our dog properly. It fits well and seems to be comfortable after a couple of months of wear.
He’s about outgrown it already, but we got a small one for our GSD pup. He was 10 weeks old at the time. It’s been a great harness for the price. We’ve definitely gotten our use out of it!
After 6 harnesses I finally found the perfect harness to fit my sweet little puppy. It is lightweight and breathable. My pup is only 8 pounds and her neck is small but her chest is broad. This was the only harness that would accommodate her unusual size and shape.
I bought this for my small breed puppy for extra security and leash training. It fit him great on the tightest adjustment, giving plenty of room to grow. It fit snugly so he wasn't able to slide out
Absolutely LOVE this. I got small for my 6lb toy rat terrier who can slip out of every other harness I've purchased. This harness works great
Fits my 35 lb island rescue dog perfectly, she is comfortable in it and I have good control for when she has an episode of “stranger danger” on walks.
My dog doesn't mind wearing this all the time, but she does sometimes get her leg through the wrong section of the harness and then it is kind of uncomfortable until I notice it and fix it. However, it was very effective at controlling her desire to "pull" me along when walking. She doesn't pull so much and she has learned to walk at a similar pace to me and she seems to enjoy the walks more.
Well made harness. Compared to store prices, this is an excellent price. My dog and I get compliments everywhere we go.
Would definitely recommend this to those looking for an inexpensive harness for your dog.
Easy to put on my dog & he seems to be comfortable in it.
I have purchased this harness twice.
Great product. Highly recommend it ! True to size, as well.
We tried a couple of harnesses and so far this seems like the best fit.
These harnesses are really stylish, and seem to be well made, though I think it would work best on a specific dog body type. Dogs that have a broad chest like a frenchie, a Boston, a pug, perhaps a corgi, a boxer, or a pitbull, maybe a bulldog. My girl has a fairly narrow chest and not much space for the harness to lay properly.
Harness arrived quickly so I was thankful for that.
I'm quite pleased. This fits well my 6-month near 14-lb Cesky Terrier.
This one is great!!
These harnesses are well made and very attractive looking. They are durable as well
This harness is everything I ever wanted.