Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
Customer10 Sep 2021 05:49
Use convenience. Lighter good sound. Forward than the fast shipping. Seller of eco-friendly feedback. Thank u.♥︎
D***a7 Sep 2021 02:43
Very good quality bottle!
4***r6 Sep 2021 03:36
I didn't get the color I asked for, but the bottle is absolutely great.
A***t4 Sep 2021 08:25
Came quickly, packed perfectly, everything is whole. Haven't used yet
O***a2 Sep 2021 12:20
I'm delighted, just a cool thing, then that's annoying for my little dog, thanks to the store, everything is as described, the film is separately, but without its filter.
Customer1 Sep 2021 02:50
I arrive before the date indicated and it works as the description indicates. Very happy!
M***z29 Aug 2021 06:01
L***r27 Aug 2021 01:35
Very good mechanical system, waterproof bottle, 300 ml as in the description (I had not paid attention). Attention the product does not contain a filter!
O***a26 Aug 2021 02:45
Заказ получила быстро, классная поилка.Спасибо!
I***a25 Aug 2021 05:14
Tai Ko tikėjausi , bet kokybišką
Customer24 Aug 2021 11:57
Customer22 Aug 2021 20:04
The goods are good, the purchase is satisfied with me and my dog.
J***a21 Aug 2021 06:26
Good product, I don't try it yet but it looks good quality
Customer21 Aug 2021 01:12
Delivered to France on time. Practical and functional as expected.
V***o18 Aug 2021 12:28
The goods came quickly, even faster than it was written, thanks to the store the goods are satisfied
J***s18 Aug 2021 11:16
Quick delivery. Looks and feels good.
S***O18 Aug 2021 05:16
Спасибо, всё получил!
W***u17 Aug 2021 20:08
Canada buyer, order this on July 30th and received on August 13th. Really good quality.
E***o17 Aug 2021 07:31
R***v14 Aug 2021 04:17
Everything is fine, I recommend...
Customer11 Aug 2021 13:09
It's very good quality and I arrive pretty fast
A***f11 Aug 2021 05:44
Super and fast delivery
D***a11 Aug 2021 04:28
Great bottle :)
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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+1 307 466 0204
1309 Coffeen Avenue, STE 1200, 82801, WY