SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
My GSD is surprisingly gentle with his toys, which is unexpected given his rather rambunctious attitude towards play time. I won't be able to say how this toy would hold up against aggressive chewers or dogs of destructive natures since all mine wants to do is squeak the toy all day long. Though given it is a soft toy, I do not think it would hold up if your dog tends to shred and has done so in the past. Since mine does not, this is perfect for him. He will carry it around the house and my office; it keeps him entertained and for that I'm satisfied with this purchase.
I’m not surprised that some who bought this for powerful chewers were disappointed. I can see how a voracious chewer could dismember this guy in a heartbeat. But my six-pound Japanese Chin, whose tiny teeth are measured in millimeters, adores this toy. In fact, it’s second only to another monkey of unknown manufacture that accompanied a cheesy Mother’s Day gift from You-Know-Where. When he wants to play, I can say “Oh, go get your Monkey!” and off he goes.We have several of these and he likes them all. All are well made and entertaining. Choose wisely and you won’t be disappointed.
My dog loves her new monkey that arrived the several days ago; in fact she just can't let it out of her sight. She carries it everywhere that she goes, and just loves the little squeaker. It's not huge, but it has great long dangling arms and legs that are great for your dog to grab onto to carry around and toss up into the air! They love that kind of stuff, you know. A great plus with this that I always look for is the fact that there are no plastic eyes or other pieces that may come off that could present a choking hazard - everything here is sewn on cloth material. The only things that I removed/cut off were the tags. Other than that this monkey was ready to go! So far, with non-stop playing for several days, there is no wear on this at all and it seems to be holding up extremely well. The squeaker arrived working, and I love the fact that although they squeak loud enough to satisfy my dog, they are not overly loud which can get quite annoying as with some toys. Great buy
I've been buying these adorable little chirring monkeys for my friend's Pekingese since she was a puppy. She is not an aggressive dog, and falls asleep with her baby every night, and sucks on the fur while making kneading motions when she's resting. The chirring noise makes her so excited, so every year I buy her a new one when the voice box dies and she's started to wear a hole through the side.
I thought I’d wait a few months before I wrote this review as then I could give an honest view about how well this chew toy performed. This toy has lasted well with it being used and abused on a daily basis by my two boys. it has been in the middle of some heavy tug of war sessions between them both and as of yet not even a stitch has come undone. after being left outside for a few days It got stuck in the washing machine and was like new ready to be tested. I would say this has been one of the best toys I have purchased for my boys by far.
I bought this little monkey toy for my pup pokey, and she loves it. She carries it with her everywhere! It's durable too - she plays tug with it with me, and her best dog friend, and so far, it's alive!
Cutest toy, looks simple, the squeaker is working well
really good toy.
Our dog LOVES his Monkey! This is his second monkey since his first one which lasted approximately a year and a half. He has managed to rip off the arms and legs from the first one, so now he is on to his second one. If only the manufacturer could strengthen the arms and legs, it would be perfect.
The best toy I have purchased. We have an 11 month old Morkie (Maltese/Yorkie). She's just been spay; Vet told us she'd never been in heat. It's 5 days & she's to be kept quiet. All her toys have been put up. She's looking for them, especially this toy, her favorite. She likes it best for fetch. She chews on it a lot. It's holding up true to its claim.
My dog just loves these little critters. Very durable and thick, yet light weight.
Cute and durable
Will def buy more once mine will be not in good shape
My dog does destroy all toys that are plush, just to rip out the stuffing and get to the golden squeaker center! But this is one thing that has still survived a YEAR LATER! It's almost like it's too precious for utter destruction.
Have had it for a few months, still hold its shape
Great quality for the price
Very cute, my 7 my old 20lb puppy loved it.
As soon as I took it out of the box, my puppy dog knew he wanted it. He loved it and didn’t part with it the whole night he got it.
Soft and durable
I had searched so long for an exact replacement for our little dog’s favorite monkey due to it getting worn out and I finally found this exact one. It's like his security toy!! It tolerates a lot of use by our little dog. The quality is great and the colors are so pretty.
Bought for my dog but kept it as a decorative element. Love the color!
There is no way Mr. Monkey hasn't been a hit. I have only one so far (amazingly) since November, and it remains intact somehow and yet well liked. It is that toy they will play with, share, watch over, sleep with, but choose not even to try to destroy. How can that be? So he isn't as active as others, but he is still appreciated. I think if dogs did get too aggressive with him he might not last very long (at least his extremities), though they may not be too difficult to reattach. It does crinkle a little, but not so much that I notice it unless I'm thinking about it. I think the draw is more the whole look of him, but that is just my take! I do my best not to play too much tug-o-war when they bring him to me.
I guess I had a toy from a bad batch as the toy was destroyed in 2 weeks by my not so aggressive puppy. Usually they last longer
Our dog loves Monkey, not the most durable for her (goes thru toys like nothing) but she loves this one and it makes her happy.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
+1 307 466 0204
1309 Coffeen Avenue, STE 1200, 82801, WY