SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Description
Excellent quality, I recommend. They look just like in the picture.
Received quickly and very happy, thank you to the store that I highly recommend.
Very nice very fast delivery
Esta muy bien !!! Me encanta
very good
Good quality and thick enough. Easy to setup and to wash. though there are some areas uncovered and cats try to attack the sofa, just shift the cover a bit forward and to cover the front parts, then they don't attack (for the case of my cats). for the rear 2 sides, I put cushions on it if they want to attack. in general they to really attack the sofa after putting the cover.
Товар відповідає опису, якісний. До Одеси йшло два тижні. Пакування звичайне
Good Shopping
Fast shipping looks good, though on the armchair which is a little bigger you see the corners of the backrest protects well everything that is used.
Chegou em menos de 1 semana. A capa é de excelente qualidade, material e acabamento. Recomendo.
Great product. I ordered 16 July and it came 20 July
Good product
I am so pleased with my order. I ordered 12.7. and received on 16.7!! It has slight smell but otherwise great quality. It has this plastic sticker so it doesn't slip out from sofa. I ll order another
Great sofa cover with quality fabric and just like in the picture. I am very satisfied and the delivery is very fast
Mom liked it. To the touch-pleasant
Good product, although the measurements are just for sofas with high backs, perfect armchair
Good quality
Excellent quality. Already fell beer and grape juice, sufficed 0assar a damp cloth and ready.
Cover living room top with fabric top quality, exactly as the picture. Loved very והמשלוח fast. Thank you very much
Not very water resistant but size is perfect
Só tenho pena de faltar um dos elásticos do mais pequeno.
Received item in good condition. Sofa cover does not cover nicely, the edges are curled up, does not sit flat on the sofa.
Perfect Transaction! TOP store, good communication, fast delivery, very nice item, thank you *****
Very good service