SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of peteth - bags and accessories right at your door at the best prices! (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://peteth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
This bed is in my top 5 products for pets. Even though it is marketed for dogs, I bought is for my cat. We have a huge problem with going to the vet – my cat is either running around or gets scared in the car. After the visit she usually runs around the apartment or hides under the couch. When I gave this a try, the problem was solved: my cat is snuggled into the bed and sometimes even manages to fall asleep right away. Who would have thought the several-year problem could be gone using such a simple method? I recommend using a bit of catnip as well – calms mine down after a while. Don’t worry – the bed can be washed easily at a delicate mode, dries fast too, even though it’s quite thick and fluffy.
Y’all..these pet bed are AMAZING! I bought them around Christmas time (as a gift for my dogs). I wanted to wait to post a review to see how they held up in the wash. Let me tell you..they held up perfectly! I washed them in DELICATE dried them on LOW HEAT, and they fluffed back up and didn’t fall apart! I’ve spent a ton of money on let beds before and they’ve always fallen apart in the wash or the dryer. I love these! Plus..the little blanket and toy that came with them are flippin adorable. You can tell the blankets and toys are handmade which adds to it. My babies love them. The fur babies and human babies
My dog absolutely loves this bed. He used to have a flat style bed and stopped sleeping in it. This one offers a soft side support that makes it very cozy. He now sleeps all night on his bed and not scratching my door to let him in my room to sleep on a pillow. I am very happy with this purchase so far. The bed was bigger than I thought and super comfortable. For medium dogs and can hold up to 35-pound dog. When this dog bed arrived, I lay it out on the floor and within 10 seconds, my dog was sharing cuddling in it. He had many dog beds before and this one became the all-time favorite immediately. Overall very plush, love how good the outer fabric is, so easy to wash and the bed doesn’t slip on the floor every time my dog gets out of it, very well made bed, great value and quality. I highly recommend it!
I was looking for a replacement pet bed for my elderly cat. His original bed was a dog bed I had purchased at another store however after years of use it had gotten into a really disgusting state. It was large and cumbersome and unwashable, But it had firm sides that he could recline against if he wanted to. Finally that old pet bed needed to be thrown away because it was basically destroyed and so I started searching for something that could be machine washed if it got dirty and my search led me to this bed. It came in a very small compact box But as soon as I unwrapped it the bed started increasing in size due to the foam being allowed to expand as designed. I was impressed with how it started to take shape. Within five minutes of putting the pet bed in the spot of the old, beloved bed, my elderly cat jumped in it, as shown by the photos. He shuffled around, made some circles, and settled right down in it to groom himself and that’s where he remains.This bed is perfectly plush and luxurious. I have to admit it was a little on the expensive side but it's durable and of great quality. You get what you pay for. I bought the bed for small and medium breeds and my dog fits perfectly in it when she stretches out her legs. She is a 7 lbs toy poodle. She likes to bring her toys to bed and have a blanket so it gives her ample room for that.
I have an itty bitty, 1.6 lb Maltipoo puppy, and she instantly fell in love with this bed. She has plenty of room to stretch out and move/squirm around (not in a restless way, but just as puppies do when the nap.) The bolstered sides provide a comforting, secure boundary for her to snuggle up to or upon which she can rest her tiny chin. They’re also not so tall that she can’t climb in and out of her bed on her own, too. This awesome bed is lightweight, super soft, and portable
My little Coco J’adore loves her bed. It’s so soft and plushy. Very easy to wash.
Great product, works perfect for small-sized pets.
Actually one of the best I’ve had so far. Not too light, not too big, just a perfect size for my pug.
I wish the dog pad had been a little thicker. The fabric was very nice and soft.
This has been popping up in my recommendations for quite a while now, thought I’d give this a try. My puppy couldn’t be happier! This is his true companion now.
Really good purchase, great customer service as well.
I have two 4 month old puppies (25 lbs each) that I thought could share this (since they share everything else) and it’s definitely only big enough for one if they’re not curled up. Other than that it’s a decent bed.
My cats love these. The only drawback is the fact that the bottom is really flimsy.
The fluffiest thing in the world, couldn’t be better. Great quality, easy to wash.
My little poodle named Peach is in love with the bed, and I’m in love too! I got recommended this bed by my friend.
The puppy absolutely loves her bed and spends much of her day sleeping or playing in the bed.
This is an incredibly well made dog bed for all your beloved furry kids.
Super soft and warm bed with a lot of cushion.
I bought this to help keep my dog warm while she sleeps this winter. She doesn't always like beds and sometimes prefers to just sleep on the sofa. She LOVES this bed! Its soft, deep and seems very comfy. She is about 9 lbs and fits great.
She “Liv” didn’t like it at first till I threw her blanket in there. Maybe because she thought “what is this?” I don’t know lol. But this is a wonderful bed for cats!!!
My dog really like this bed, but prefers his other bed more. It's not as "full" of the interior padding as his other bed, but it's better than the cold floor. I'm satisfied, but would have ordered a thicker bedding.
Great overall, but I wish I had gotten a thicker one.
I bought two of these for my 5 small dogs who generally lounge on the couch. They are loving the comfort of these fluffy beds and fall asleep immediately once in the bed. I guess the calming part is true lol :)
When choosing a dog bed for our new furbaby, we wanted something that she would love and feel comfortable in. We decided on this dog bed because our dog was able to curl up which is her favorite way to sleep.
This is most fluffy bed I ever have! I bought a lot bed for my dog and I’m sure this one is most fluffy and well made! I really recommend this one for your pups and cat!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
+1 307 466 0204
1309 Coffeen Avenue, STE 1200, 82801, WY